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DiSC

IMPROVING COMMUNICATION AND REDUCING CONFLICT

With 30 years of proven reliability and over 40 million users, DiSC ® Classic remains the most trusted learning instrument in the industry. It is used worldwide in dozens of training and coaching applications, including organisational development and performance improvement. Designed to complement and supplement existing training programs, DiSC Classic can help improve communication, ease frustration and conflict, and develop effective managers and teams. The power of DiSC Classic is available on paper or online via the EPIC platform — just choose the response format and report that best meet your needs.

SET THE STANDARD FOR SELF-UNDERSTANDING

• Dominance: Direct and Decisive.D’s are strong-willed, strong-minded people who like accepting challenges, taking action, and getting immediate results.

• Influence: Optimistic and Outgoing.i’s are “people people” who like participating on teams, sharing ideas, and energising and entertaining others.

• Steadiness: Sympathetic and Cooperative.S’s are helpful people who like working behind the scenes, performing in consistent and predictable ways, and being good listeners.

• Conscientiousness: Concerned and Correct.C’s are sticklers for quality and like planning ahead, employing systematic approaches, and checking and re-checking for accuracy.

BRING OUT THE BEST IN YOUR MANAGEMENT TEAM

understand their own behaviour

learn how and when to adapt their behaviour

improve communication

promote appreciation of differences

enhance individual and team performance

reduce conflict

GIVE YOUR SALES AND CUSTOMER SERVICE TEAMS A COMPETITIVE EDGE

create and maintain relationship-based sales

identify their customers’ DiSC styles and adapt their selling or support styles accordingly

stay focused on customer needs

manage difficult customer service situations

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